Coping with immersive negative employer ratings: An employee perspective
Conference
Online reputation systems (ORS) are platforms that collect and share feedback about products, services, or companies, primarily focusing on consumer reviews. However, employee rating platforms, a subset of ORS, allow workers to review their employers, providing valuable insights for job seekers and current employees.
These reviews, often neglected in research, can significantly impact employees' perceptions and workplace dynamics by revealing hidden opinions and experiences.
This study explores how employees manage the fear of interpersonal conflict arising from negative reviews and its effects on turnover intentions and recovery. Theoretical analysis utilizes the transactional model of stress and coping to understand these dynamics.