Forgotten your password?

Please note! It is important to carefully follow all the steps on your managed workspace. This will prevent your AUAS ID from being blocked because your devices will automatically keep trying to connect with the old password.

Does your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.

PREPARATION

Make sure you are connected to VPN: type 'Ivanti' into the search field in the lower left-hand corner of the task bar. Then open Ivanti. You will see 'HVA VPN connected' with a green and white check mark behind it if your VPN is on. If not, click on 'Connect' and log in with your AUAS ID.

SET NEW PASSWORD

Step 1 (On your managed ICT workstation)

• Go to id.hva.nl and choose the option I forgot my password.
• Then follow the steps on the website. If you receive the message 'The data entered does not match the data in our system' when entering the requested data, please contact the Servicedesk ICT Services by telephone on 020 595 1402.
• You will receive a confirmation of the password change on your AUAS-mail from the Servicedesk ICT Services (servicedesk-icts@hva.nl). If you have a private email address in DSPE, you will also receive the confirmation on that address.

Step 2

Check again if you are connected to VPN. See step 3 of the preparation if you are not sure.

Step 3

• Lock your ICT workstation via the Windows key+L
• Next, unlock your ICT workstation with your new password.

Step 4

Restart your ICT workstation.

Step 5 (On your other devices)

After you have changed the password on your ICT workstation, you will also need to set the new password on all the other (mobile and/or personal) devices on which you use your AUAS account. Do not switch on all your devices at the same time, but do this one by one after you have changed the passwords for each of them. This is important because your devices will automatically try to connect at the same time using the old password, which may cause your account to be blocked.

Change the passwords immediately for all applications (such as Office, Microsoft 365, including Teams, OneDrive, mail and calendar) or services (such as VPN, printing, AUAS Wi-Fi) that you use on those devices. In the drop-down menus, you will find tips on how to do this for each application or service.

Does your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.

Please note that it is important tot follow the steps below carefully. If you don't, your AUAS ID may be blocked because devices will automatically keep trying to connect to the old password.

Does your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.

SET NEW PASSWORD

Step 1

• Go on yout ICT workstation to id.hva.nl and select I forgot my password.
• Follow the the steps on the website. If you receive the message 'The data entered does not match the data in our system' when entering the requested data, please contact the Servicedesk ICT Services by telephone on 020 595 1402.
• You will receive a confirmation of the password change on your AUAS-mail from the Servicedesk ICT Services (servicedesk-icts@hva.nl). If you have a private email address in DSPE, you will also receive the confirmation on that address.

Step 2

Determine whether you are working on an AUAS account or on a local account. This determines the steps to take.

1. Mac and Linux always work with a local account.
2. Windows can work with either an AUAS or a local account. You can determine your account type as follows:

• Click on the Windows menu via the icon at the bottom left of your screen and click on 'settings' (the little wheel).
• Choose 'account' (puppet icon) in the overview. If you see your AUAS mail address there, you are on an AUAS account. If you see 'local account' or your private email address, you are working on a local account.

I have an AUAS account

Your computer password will change automatically. Most basic services linked to your AUAS ID are automatically updated with your new password. However, some services may ask you for your new password. Please take this into account. You can continue to step 3.

I have a local account

Your computer password does not change and you do not need to. However, you will need to provide all the services linked to your AUAS ID with your new password yourself: unfortunately, this does not happen automatically. We have listed the most important ones for you. How to do this is explained per topic in the drop-down menus. Once you have done this, go to step 3.

Step 3 (On your other devices)

After you have changed the password on your ICT workstation, you will also need to set the new password on all the other (mobile and/or personal) devices on which you use your AUAS account. Do not switch on all your devices at the same time, but do this one by one after you have changed the passwords for each of them. This is important because your devices will automatically try to connect at the same time using the old password, which may cause your account to be blocked.

Change the passwords immediately for all applications (such as Office, Microsoft 365, including Teams, OneDrive, mail and calendar) or services (such as VPN, printing, AUAS Wi-Fi) that you use on those devices. In the pull-down menus, you will find tips on how to do this for each application or service.

Does your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.

Have you forgotten the password for your UvAnetID, which you have in addition to your AUAS ID (primary account)? Then follow the instructions below.

• Go to id.uva.nl and select I forgot my password.
• Follow the steps on the website. If you receive the message 'The data entered does not match the data in our system' when entering the requested data, please contact the Servicedesk ICT Services by telephone on 020 595 1402.
• You will receive a confirmation of the password change on your AUAS mail from the Servicedesk ICT Services (servicedesk-icts@hva.nl). If you have a private email address in DSPE, you will also receive the confirmation on that address.

Does your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.

ON MOBILE DEVICES

Depending on the smartphone brand and operating system version, menu options may differ slightly from those listed below.

Outlook App:

In principle, Outlook automatically asks for your new password, if this does not happen or the new password is not accepted, go through the following steps:

1. Open the Outlook app.
2. Click the Home icon at the top left.
3. Click the "cog" at the bottom left to open Settings.
4. Select the AUAS mail account.
5. Scroll down and select 'Delete account'.
6. Then set up your mail again by following these steps.

iOS mail:

In principle, your mail app will automatically ask for your new password, if this does not happen or the new password is not accepted, go through the following steps:

1. Go to Settings.
2. Go to Mail (this step only applies to iOS 14).
3. Go to Accounts.
4. Select the AUAS mail account.
5. Scroll down and select 'Delete account'.
6. Then set up your mail again by following these steps.

Android mail:

In principle, your mail app will automatically ask for your new password, if this does not happen or the new password is not accepted, go through the following steps:

1. Go to Settings.
2. Go to Accounts.
3. Select the AUAS mail account.
4. Click on the three dots at the top right and select 'Delete account'.
5. Then set up your mail again by following these steps.

ON YOUR ICT WORKSTATION

Change password of mail in Outlook

In principle, Outlook automatically asks for your new password. If this does not happen or the new password is not accepted, go through the following steps:

1. Close Outlook and the other MS Office programmes.
2. Click on the Windows Start button and type in: Credential Manager.
3. Click on Credential Manager.
4. Click Windows credentials and delete all Windows credentials whose description includes: webmail, outlook, office365, Microsoft_MC, autodiscover.
5. Start Outlook; When prompted for Credentials, enter your full email address and new password under Username, and check Save credentials.

If you are asked for Credentials for a mailbox other than your personal mailbox, execute:

• Click on More choices.
• Click on Other user.
• Under Username enter your full email address (for example: u.s.ername@hva.nl / u.s.ername@uva.nl) and your password.

Do not enter your changed password until one of the Office apps asks you to. This can take up to thirty days. If you are unable to log in, follow these steps:

1. Close Outlook and the other Microsoft Office programmes.
2. Click on the Windows Start button and type in: Credential Manager.
3. Click on Credential Manager.
4. Click Windows credentials and delete all Windows credentials whose description includes: webmail, outlook, OneDrive, office365, Microsoft_MC, autodiscover.
5. Start Word; When prompted for Credentials, enter your full email address and your new password under Username, and check Save credentials.

1. First remove the old link with AUAS Follow-me printers on your device. You do this by typing 'printer' in the search field in the taskbar at the bottom left. Click on Printer. Click on 'Follow me- xxxCanon' and 'Delete'.
2. In the A-Z under 'Printing, copying and scanning you find the correct instructions on how to reinstall the printer.

It may happen that eduroam does not accept the new password and keeps asking for the password.

In that case you need to visit wifiportal.hva.nl again.

Follow these instructions:

1. Connect to the wireless network 'HvA Open Wi-Fi' via your network settings.
2. A new window opens. If not, open your browser. Enter 'Connect'. You hereby accept the terms.
3. Open your Internet browser and go to http://wifiportal.hva.nl. This page automatically checks which operating system you use (e.g. Windows, Mac OS or Android).
4. * Make sure that the correct operating system is checked and click on ‘JoinNow’.
5. * Enter your AUAS ID@hva.nl (NB: this is not your email address) and your password. The correct settings will now begin to download.

* It is possible that steps 4 and 5 are reversed depending on the type of device you are using.

Once you have completed these steps, you will be automatically connected to 'eduroam' or 'hva'. If you are not connected automatically, then connect to the network manually.

Getting stuck? Then read on in the instructions below.

Instructions for Mac

To restore the eduroam connection on a Mac, it is necessary to replace the Wireless Profile.

Step 1: Remove the Profile

• • If you are connected to eduroam: disconnect
  • Open 'System Preferences’
  • Open 'Profiles’
  • Select the AUAS profile
  • Delete the AUAS profile by clicking on the minus sign. Enter your Mac password to perform this action.

Step 2: Install new profile

• Go to https://wifiportal.hva.nl
• Enter your AUAS ID@hva.nl (NOTE: this is not your email address)
• Click on 'Join Now'.

Step 3: The file SecureW2.mobileconfig is downloaded

• Open SecureW2.mobileconfig
• Click on 'Continue' in the Profiles window
• Next you enter the password for your AUAS ID three times and then possibly once the password of your Apple computer itself. Whether or not you need to enter your computer's password depends on your security settings.

The profile has been reinstalled. You can now connect to eduroam.

Instructions for iPhone and iPad

Step 1: Delete old profile(s)

• Go to Settings > General
• Select 'Profile' on the right part of the screen
• Delete the profile ‘HvA-IOS' by clicking on it and then selecting 'Delete profile’
• When asked for the code, enter the security code of your device
• If there are more profiles from AUAS or UvA, repeat the previous steps for each of them

Step 2: Reinstalling profile (do this at an AUAS or UvA location)

• Go to Settings > Wi-Fi
• Go to the home screen and open Safari or another browser
• Open the page wifiportal.hva.nl. (This page will probably open automatically. Make sure you do not connect to wifiportal.uva.nl).
• Follow the instructions on this page: Fill in your AUAS ID@hva.nl and click on 'Join Now'.
• on the following screens, enter your password and confirm everything
• Next you enter the password for your AUAS ID three times and then possibly once the passcode of your iPhone or iPad.

After this you can connect via eduroam. Check in Settings > Wi-Fi.

Instructions for Android

You are not connected to eduroam. Perform the following steps:

• Go to Settings > Wi-Fi
• Select eduroam and choose 'Forget'.
• Go to the home screen and open internet in a browser
• Open the page wifiportal.hva.nl. (This page will probably open automatically. Make sure you do not connect to wifiportal.uva.nl).
• Download the app and install it
• If necessary, you must adjust the security for the installation of the app by allowing Installation of applications from trusted sources
• Follow the instructions and enter: AUAS ID@hva.nl and password
• Confirm.

After this you can connect via eduroam. Check in Settings > Wi-Fi.

1. Make sure you are connected to VPN
2. You do this by typing Type 'Ivanti' in the search field of your taskbar at the left bottom corner.
3. Open Ivanti. Choose Disconnect if you are still logged in. You will probably be asked to log in again with your AUAS ID and new password.
4. You will see 'HVA VPN connected' with a green-white check mark behind it if your VPN is on.

Need more help? Check out the manuals for Windows, Mac and Linux under VPN in the A-Z.